FAQ

SHIPPING INFO: Please check our shipping policy for shipping info.

WHERE IS FOXSHIP BAKERY LOCATED?: We currently do not have a store front but we do work out of a shared commercial kitchen in Chicago. You can find our cookies at all 5 Chicago Intelligentsia Coffee locations, Chicago Vegan Test Kitchen (once a month), The Dill Pickle Food Co-op, The Urban Canopy, and Marty's V Burger in NYC.

WHERE TO FIND?: You can find our cookies at all 5 Chicago Intelligentsia Coffee locations, Chicago Vegan Test Kitchen, The Dill Pickle Food Co-op, The Urban Canopy, and Marty's V Burger in NYC.

COOKIE SHELF LIFE?: Our cookies are soft baked and individually packaged in air tight bags allowing the cookies to last an exceptional number of days. Obviously, we suggest consuming immediately but we understand they are BIG cookies. Once your package arrives, we highly recommend placing the cookies in the refrigerator or freezer immediately to extend shelf life. Cookies are fantastic up to 2-3 weeks (preferably refrigerated) and 2-3 months in the freezer in their original packaging.

BROWNIE SHELF LIFE?: Our brownies are baked to order and packaged in airtight bags allowing the brownies to last an exceptional number of days. Once brownie package is opened, we recommend storing the brownies in an airtight container in the refrigerator up to 7 days. Brownies can also be frozen in an airtight container up to 3 months.

WHERE IS THE CHICAGO PICKUP LOCATION?: Our pickup location is in Wicker Park. Pick up times are between 12pm-2pm on Fridays. Since we work out of a private commercial kitchen, our pick up location is a meet up point so please make sure to be on time. More pick up details will be emailed to you once your order is placed. Reminder: Pick up orders are baked to order and cannot be rescheduled.

GIFT NOTES: There is a note option at checkout. Please leave your gift message and who the package is from on the note.

IS AN INVOICE SENT IN MY PACKAGE? No. We do not include invoices in the packages. A receipt will be sent in your order confirmation email.

CAN I GET MY PACKAGE ON A CERTAIN DATE? We ship Monday-Friday and can't guarantee exact delivery dates. We can however aim for a package to be delivered by a specific date. Just let us know in the note section at check out!

GLUTEN-FREE?: Our cookies are not gluten-free. We get a lot of requests for gf and we are always tweaking our recipes to make them better. Hopefully one day we will get there!

NUT ALLERGIES: The majority of our cookies are nut free but all cookies are baked in the same facility. We try our very best to keep everything separate but there is still a chance of cross contact.

SOY FREE?: Our cookies are not soy free. 

NUTRITION FACTS: As a very small business, we do not have the resources to obtain nutritional information for labels. Although, the ingredients for each cookie can be found on their individual product pages.

CAN I SWITCH OUT A FLAVOR IN A COOKIE PACK?: No. Cookie listings come as is, no substitutions.

CAN I CREATE MY OWN COOKIE PACK?: We aren't taking custom orders at this time. Cookie listings come as is, no substitutions. 

I ENTERED THE WRONG SHIPPING ADDRESS: Please let us know immediately via email. If your order was already shipped, we are unable to make changes to the delivery address.

INTERESTED IN WHOLESALE OR CATERING? We distribute cookies to some of the biggest coffee shops in the Chicagoland area and we can cater any event or party. To inquire more about wholesale or catering please send an email to foxshipbakery@gmail.com

If your question was not answered above, please email us at foxshipbakery@gmail.com.

REMINDER: We are still a very small business of just 2 bakers and trying our best to grow as much as we can for all our cookie lovers! We appreciate you all so much for supporting our dreams.

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